Creative Homes is currently seeking a Customer Care Specialist who is motivated, organized, a self-starter with good communication skills and the ability to interact effectively with people.
The Design Studio Specialist will be responsible for assisting customers with option selections for their new home. The position will have a direct impact on the offerings and upgrades offered in the studio including beautiful selections like flooring, countertops, cabinets, and more! It’s a design dream come true. The Design Studio Specialist will also engage in customer follow-up and upgraded option sales, facilitate all necessary paperwork associated with a selections appointment, and maintain a positive, friendly attitude. As one of the faces of the company, you will have a direct impact on a customer’s home buying experience. All responsibilities are to be executed in a manner consistent with the Core Values of Creative Homes.
Assist homeowners, through face-to-face Selection Meetings, phone and e-mail correspondence, in making previews and final selections for their new home, while adhering to construction timeline. Schedule and confirm appointments in a timely manner.
Maintain and organize Selection documents as well as appropriate product literature for customers.
Develop an understanding of each customers’ needs and how those needs align with Creative Homes’ product and option offerings
Achieve maximum upgrade selection from every new home buyer while staying within the parameters of the buyer’s financial capability
Work directly with purchasing department on price out of custom requests
Facilitate Design Studio documents as it pertains to the purchase of a new home
Work alongside and provide support for other Creative Home associates to deliver 100% customer satisfaction
Professional customer service for customers calling and visiting the Design Studio
Ability to work in various roles that include interacting with internal and external customers
Entering customer information/selections into computer system
Prepare and finalize selection package that includes drawing details for CAD department
Meet vendors to review new product offerings
Assist with other duties as assigned
Must enjoy working in a fast-paced environment, have the ability to proofread and edit, and can complete projects in a timely manner. Job requires excellent written and verbal communication skills, strong organizational skills with attention to detail and follow-through. Must have the attitude and ability to adjust to rapidly changing priorities and be able to prioritize multiple tasks simultaneously with a professional, positive demeanor.
This is a fast-paced opportunity, and each day is different! As a Design Studio Specialist, you must thrive on turning concepts into reality, have a proven ability to communicate effectively with challenging customers, and possess a genuine passion for design. Note: This position requires willingness to work flexible hours in order to accommodate customer schedules and project deadlines.
Works mostly in an office setting, a minimum of five days per week, including Saturdays if required. Must have a minimum of a high school diploma, 2+ years of administrative experience to senior management.
Outgoing, friendly personality; excellent interpersonal skills
Knowledge of new home construction process and products preferred
Prior residential selection, interior design, sales and/or operations experience preferred
Excellent written and verbal communications skills
Ability to handle customer complaints and recurring problems, and bring to resolution
Ability to establish priorities, work independently, and proceed with objectives
Ability to work well in a small group/team setting
Proficiency with Microsoft Office products and ability to learn/utilize industry software
Creative Homes is proud to provide a comprehensive and competitive benefits program. We also provide a culture that is full of spirit, enthusiasm, passion and vitality – an environment that makes our Company a very special place to work. A few of our benefit offerings are:
Medical, with Health Savings Account
401K, plus Employer Match
Short Term Disability
Unlimited Paid Time Off
Long Term Disability
Professional Development Allowance
Opportunity awaits at Creative Homes for a Customer Care Specialist! Submit your application and resume today if you want to work for a great company, offering a wide variety of opportunities for career growth in a desirable real estate market!
Send all inquiries and documentation to: firstname.lastname@example.org
This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.