Your Creative Home is covered under our 1-2-10 warranty which includes a one-year craftsmanship warranty during which you’ll see your Customer Care team twice for inspections, a two-year mechanical warranty, and a ten-year structural warranty.
All warranty requests for service will be addressed at your 60 Day & 11-Month Check-ins. In case of emergency, all emergency numbers are listed on the major mechanical appliances in the utility room. Our mechanical trade partners have dedicated 24-hour emergency contact lines to help you 24 hours a day, 7 days a week.
1-Year Craftsmanship Warranty
Our craftsmanship warranty is a one-year warranty that covers any manufacturer or craftsmanship defects. Your home shall be free from defects in workmanship and or defective materials due to non-compliance with building standards. For example, Creative Homes will address any drywall cracking and screw pops at the 11-Month Check-in as the variety of seasons in the Midwest can cause the materials in the home to settle and dry in different ways.
Please know that your new home does require active maintenance on your part. Any damage caused by you as the homeowner or made worse by negligence, improper maintenance or improper operation is excluded in our Builder’s Limited Warranty. Take precautions when moving and settling into your home.
2-Year Mechanical Warranty
Our mechanical warranty covers all of the equipment in the mechanical room including heating and cooling systems in addition to anything that is inside a wall including your electrical and plumbing systems. These systems should be free of defects and working according to building standards.
Please consult your Homeowner Manual to understand how to best take care of these systems. The following Emergency Services are covered under this warranty for the first two years: total loss of heat, total loss of hot water, total loss of electricity for the home only - not the neighborhood, plumbing leak requiring entire water supply to be shut off, total sewage stoppage/backup within the first two years if caused by a plumbing defect. If stoppage is a result of improper homeowner usage or operation, then the issue is not warrantable.
10-Year Structural Warranty
During the first ten years of home ownership, your home shall be free from major construction defects involving all load bearing structures.
"Major construction defects" means actual damage to the load-bearing function of the home, of which vitally effects, or is imminently likely to effect the use of the dwelling for residential purposes to the extent that the home becomes unsafe, unsanitary, or otherwise unlivable. Such load-bearing components may include foundation systems and footings, beams, girders, lintels, load bearing walls and partitions, floor systems, and roof framing systems.
Damage to non-load bearing portions of the home may be covered by the one-year craftsmanship warranty but do not constitute a major structural defect.
Scheduling Warranty Service
Creative Homes will reach out to you to schedule your 60 day & 11 month Check-ins. Please be prepared to discuss any concerns you may have discovered during your time in your new home at these check-ins. Refer to your Limited Warranty Manual within your Homeowner Manual to see if your concerns fall within our warranty. You can view our Warranty Manual and Check-in Lists below.
Your homeowner manual contains many great resources for homeowner maintenance reminders and guides such as the Fall & Spring Checklists to help remind you what your home needs to successfully transition into the next season.
Frequently Asked Questions:
What about my appliances?
Your appliances are warranted directly through the appliance manufacturer. After closing on your home, you need to register your appliances directly with manufacturer.
What happens if my sod dies after the winter?
Once your sod is laid, it is your responsibility to water and maintain. Dead sod after the winter months are not under warranty. At no cost to you, Creative has teamed up with our Irrigation Installer to provide a complimentary first time irrigation blow-out in preparation for shutting down the system for the first time.
I am the second owner of a Creative Home. Does the warranty still apply even if I am not the original owner of the home?
Yes! As long the warrantable items fall within our 1-2-10 warranty, your home is covered regardless of ownership.
I need to repaint my finishes. Do you have records of my selections?
Should you need to find your paint colors, or other finishes selected for your home, we do keep records of selection information dating back to 2014.
Does the manufacturer’s warranty still stand for my product? Who should I contact first?
If it is a mechanical issue or emergency, contact the installer of the product. All emergency numbers are listed on the major mechanical appliances in the utility room. Our mechanical trade partners have dedicated 24-hour emergency contacts, whereas Creative Homes operates during typical business hours.
Who is responsible for transferring utilities?
Immediately upon close, you must switch your utilities into your name. You will be provided with a list of the utilities and phone numbers at your closing.
A Creative Homes team member will reach out to you via phone or email to schedule your 60-Day & 11-Month check-ins.
Customer Care Specialists per community is as follows:
|Travis Denzer||Sarah Zimdahl|
Bay Lake Reserve
Glen View Farm
Hills of Troy
Lake Ridge Crossing
Rich River Trails
Willow River Bluffs
Legacy at Northstar
Please call 651-289-6818 to address any warranty issues or concerns.
The respective Customer Care Specialist for any offsite home will be addressed on a case-by-case basis.